All returns must be accompanied by the original receipt.

• All merchandise must be in saleable condition and in original packaging.
• Shipping fees are not refundable for online orders.
• A credit card refund will be issued to the account originally charged.
• We reserve the right to refuse a refund for any merchandise.
• All shrink-wrapped items are non-returnable if opened.

All sales are final for cosmetics, skin care, hair products and bath and body products with the exception of manufacturer defects.

All unused items including clothing, accessories, hats, specialty gifts and WashU imprinted gifts must be returned within 30 days of purchase in original condition with merchandise tags and/or original packaging. *Umbrellas are non-refundable.

All merchandise must be returned within 30 days of its ship date. No prior authorization is required. Original shipping charges are non-refundable unless the merchandise is proven defective or the wrong merchandise is shipped. All returned merchandise must be received in new, saleable condition with:

1. The merchandise tag(s)
2. A copy of your receipt

If you are unable to provide a copy of your receipt, we cannot guarantee we will be able to provide you with a refund. However, we would be happy to provide you with store credit in the form of a Bear Necessities gift card. We no longer do direct exchanges (please see below). If you have special circumstances regarding your return, please contact us.

If you would like to complete an exchange, please return the item you do not want and we will refund you for that item. Then, at any time, please place a new order for the new item you want. The cost to you, our customer, will be no different than if you completed a direct exchange. However, handling our exchanges this way greatly reduces turnaround time and ensures the item you are ordering is in stock at that time.

If you receive defective merchandise, or if you are sent the wrong item(s), please contact us.

Please ship all returns to:
Bear Necessities Returns
ATTN: Web Orders
6618 Shepley Drive
St. Louis, MO 63105

Please include your receipt and the merchandise. We recommend using FedEx, UPS or USPS with tracking/delivery confirmation when returning items, for your own protection.

All school and office supplies must be returned within 30 days of purchase and be unopened and in saleable condition. Special orders are non-returnable without prior approval and will be subject to a 15 percent restocking fee.

Non-returnable unless defective.